Service now Admin Training and Certification

The ServiceNow Admin course provides participants with acomprehensive overview of the ServiceNow platform. It equips them with theskills and knowledge required to manage, configure, and implement variousServiceNow applications.

This course is ideal for IT professionals, systemadministrators, service desk analysts, and anyone interested in gainingin-depth knowledge of the ServiceNow platform.

While there are no strict prerequisites, having a basicunderstanding of IT service management, database concepts, and cloudtechnologies can be beneficial.

The course typically covers:

• Introduction to ServiceNow and its architecture
• User, group, and role management
• Application and module creation
• Incident, Problem, and Change Management processes
• Service Catalog Management
• Automation using workflows
• Reporting and Performance Analytics
• Integration with other systems
• Best practices and tips

Some institutions provide a course completioncertificate. Additionally, after training, you can aim to achieve the officialServiceNow Certified System Administrator certification by taking and passingthe associated exam.

Yes, most reputable institutions offer a hands-onapproach, providing access to ServiceNow instances where participants canpractice configurations and implementations.

While both roles require a deep understanding of theplatform, the Admin training focuses on platform management, configuration, andbest practices. Developer training delves deeper into scripting, custom applicationdevelopment, and integration with external platforms.

ServiceNow certifications are version-specific. It'srecommended to renew or upgrade your certification when a new version isreleased to stay current with the platform's latest features.

Most institutions offer a demo class or introductorysession to give potential participants an overview of the course structure,teaching methodology, and other details.