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BMC Remedy Training and Certification

BMC Remedy Training, Learn BMC Remedy with Online Practices, in-class Seminars, and Certifications from the list of world-class BMC Remedy trainers. Below listed BMC Remedy education partners provide Course Material, Classes Curriculum, Tutorial Videos, Interview Questions, Books, and Tricks. Get experts lectures and tailored practical lessons on BMC Remedy to improve your skills and Students will benefit with Job Placements and Visa.

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  • 10+
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Key Highlights

  • Live or virtual instructor-led classes
  • Quality course material provided
  • Become a certified expert on the subject
  • Instant access to reference material
  • Get high-pay jobs offers post-training

IT Service Management training modules

Certified educators for BMC Remedy training programs

Educators for BMC Remedy training programs

About BMC Remedy training

  • What is BMC Remedy?

    A Baseboard Management Controller (BMC) is a specialized service processor that monitors the physical state of a computer, network server or some other hardware device using sensors and communicating with the system administrator through an independent connection.

  • Overview

    This software suite is known to offer easy and efficient automation of IT-related functions causing to a highly effective service management method. BMC Remedy’s ITSM suite covers four applications that are touted as the industry’s top and leaders. These four applications are BMC Remedy Service Desk, BMC Service Level Management, BMC Remedy Asset Management, and BMC Remedy Change Management.

    BMC Remedy Asset Management solutions in the meantime help users to improve the standard of service and maintain compliance whereas lowering IT prices from acquisition to asset disposal. It conjointly has specific versions for larger enterprises and midsized businesses to cater to their individual wants. BMC Remedy Service Level Management on the opposite hand will facilitate businesses in terms of having the ability to satisfy customers with what they have out of this product suite. Through efficient tracing and measurement of IT linked service levels, user considerations are higher self-addressed.

BMC Remedy syllabus

  • ACCESSING REMEDY

    • Remedy Accounts
    • Recommendations
    • Logging into Remedy
    • System Requirements & Browser
  • REMEDY CONSOLES

    • Overview Console
    • Logger Entries
    • Assigned Work
    • Incident Management Console
  • CREATING A TICKET

    • Overview Console
    • Incident Management Console
    • Customer Tab
    • Open a New Incident Request Form
    • Incident Request Form
    • Classification Tab
    • Assignment Tab
    • Work Info Tab
    • Optional Tabs
    • Relationships Tab
    • Tasks Tab
  • MANAGING & MODIFYING A TICKET

    • Viewing Tickets Assigned to You or Your Group(s)
    • Working with Tickets Assigned to You or Your Group(s)
    • Work Info History
    • Accepting an Assignment and Modifying the Ticket
    • Modifying and Copying Relationships
    • Reassigning a Ticket
    • Marking Tickets as Duplicates
    • Resolving a Ticket
    • Managing Logger Entries
    • Resolving a Task
  • SEARCHING FOR TICKETS

    • Basic Searching
    • General Functions: Search Incident
    • My Console: Search Criteria
    • Advanced Searching
    • Remedy Support
  • REMEDY TIPS

    • The Shortcut Bar
    • Quick-Assign
    • Glossary of Remedy terms

FAQ's on BMC Remedy training & certification

  • 1. What is BMC Remedy?

    BMC Remedy is a software suite planned for a well-organized IT service management system.

  • 2. What are different types of licenses available for Remedy?

    • Fixed License
    • Read License
    • Floating License
    • Restricted Read License
  • 3. What is the difference between a Function and a Process?

    Function: A team of people and the tools they use to carry out more than one process or activity.

    Process: A planned set of activities designed to complete a specific objective

  • 4. What is diary field?

    The value placed within the Default worth field displays once users load default values whereas playing a pursuit or submitting a replacement for new request, the field value might be a static worth or one in every of the keywords on the market from the pull-down menu to the correct of the Default worth field. Previous entries in a very diary field cannot be changed. When the request is saved, the present information in a very diary field is additional to the previous information, and it cannot be changed.

  • 5. Explain merge condition in filter?

    When an invitation is been incorporated into the information by victimization BMC Remedy data import, the DSO independent copy transfer, or the information import statement interface.

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