ITIL Foundation Training and Certification

ITIL is an acronym for Information Technology Infrastructure Library. It is a set of practices that focuses on keeping all the IT services of a company aligned with the needs of the business. The tasks, checklist and procedures followed by ITIL are not specified to any organization. Th entire concept of ITIL is generic in nature which can be applied to any organization for achieving integration with the strategy of the organization. ITIL can be used for delivering a minimum level of competency within an organization and helps the company to measure and implement any changes from the baseline margin.

• ITIL is designed to ensure everyone’s attention in the organization is focused on the needs of the customers and the users. ITIL prevents the organization from becoming too much occupied by technological issues, which would indeed help the company to create a more faithful customer base.
• ITIL is recognized in the industry and has a specific industry standard. By adopting a well-reviewed and used methodology any organization can deliver their services more efficiently and effectively which in turn would help to reduce ay downtime compliance issues.
• ITIL can be used in organizations irrespective of their size, product line or customer base. Organizations can use and implement this technology and achieve a cycle of continuous improvement.
• ITIL helps an organization to service a customer’s need correctly and adapt itself with the changing business environment. Successfully managing and delivering goods and services helps to create successful business transformation and gives the company a competitive advantage over its peers.
• ITIL plays a significant role in integrating the whole business unit and provides greater visibility to the IT cost and assets of the company.

There is no specific criterion for joining ITIL foundation level training. A simple graduation degree is often considered enough. However, if you do not have a graduation degree, then an accredited training course is necessary in order to qualify for the ITIL training program.

No, you can opt for self-study while preparing for your foundation level courses. However if you are applying for advanced level ITIL certification , then attaining classes in mandatory as the courses are focused on the practical application and analysis of ITIL principles.

The pass marks vary depending upon the course you choose. There are usually 40 questions and a candidate needs to secure at least 65% and 70% respectively to qualify for the foundation and intermediate levels.

Having an ITIL certification usually means that the certificate holder is aware of the process, techniques and functions of the core ITIL framework and is able to relate and apply his knowledge to IT ad other wider issues within his organisation.