Sap SM Classroom Training and Certification Classes

Though service management is considered as a separate module but is usually coupled with Plant Maintenance and Customer Service modules in SAP. SAP SM is independently capable of supporting customer demands in an effective manner and providing quicker service.

• Service call management – Enter and respond to service calls quickly, and provide support for service operations, customer interaction activities, and resource management
• Knowledge database – Access known problems and key solutions through a central knowledge database
• Service contract management – Efficiently manage warranty and service contracts, and help ensure the timely and accurate execution of contract terms
• Service reports and analysis – Create detailed reports related to call volumes, durations, and response times, and turn analyses into actionable information and results

• Improved operational efficiency
• Faster response to customer calls and enquiries
• Improves customer satisfaction
• Timely and accurate data on all sales and service process
• Enables faster and better decision making

• The training course is based on a comprehensive and industry relevant curriculum
• Simple and easy to understand
• Practical demos are given for better learning
• Taught by instructors who have several years of SAP experience with implementation in top companies
• Tips, techniques and industry best practices are covered