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Oracle training modules

PL SQL training

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Oracle DBA training

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WebLogic training

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Oracle ERP training

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MySQL training

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Oracle Database 11g training

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Certified educators for Oracle E-Business Suite CRM training programs

Educators for Oracle E-Business Suite CRM training programs

About Oracle E-Business Suite CRM Training Course

What is Oracle E-Business CRM Training?
Now learn how to pursue the information-driven sales, service and marketing with Oracle E-Business Suite CRM solutions to streamline business processes, improve data quality and cross-functional coordination. In this training course, students will learn how to use Oracle E-business Suite CRM for precisely measuring marketing campaigns and automatically dispatching field technicians to remote locations. All the specific applications addressing each phase of CRM cycle are covered in the various Oracle E-Business suite CRM modules. Students will develop advanced knowledge in all the focus areas of Oracle E-Business Suite CRM application fundamentals such as marketing, sales and service. This Oracle E-Business Suite CRM training course is intended for both beginners and experienced professionals as it covers the essentials of Oracle R12 E-Business Suite. Well-designed training curriculum by industry experts, this Oracle E-Business Suite CRM is sure to meet the career objectives. You can choose from Oracle E-Business Suite CRM training online courses or instructor-led classroom modules. This Oracle E-Business Suite CRM training guarantees 100% placement assistance for more targeted job search. Interactive learning at your convenience, after-training support, certification guidance and 24*7 system access are the highlights of Oracle E-Business Suite CRM training institutes.
What will you learn?
In this training course, students will learn about
- Oracle Channel Revenue Management
- Oracle Order Management
- Oracle Marketing
- Oracle Sales
- Oracle Service

Oracle E-Business Suite CRM Syllabus

Course outline
1. Oracle Marketing Fundamentals
- Describe the main features and functions of Oracle Marketing
- Identify where Oracle Marketing fits in the E-Business Suite of products
- Implement the common Marketing components
- Implement the campaign setup process
- Set up metrics and audience for marketing use
- Implement and set up the Home page bins, reports, and charts
2. Oracle Sales Fundamentals
- Create Employees and Users, Import Resources, and assign roles and responsibilities to users
- Understand implementation steps required to set up sales products
- Describe integration points between Oracle Sales and Oracle Marketing applications
- Understand Global Address formatting
- Understand Oracle Sales related personalization features available in OA Framework
- Create proposals for leads, opportunities or quotes
- Understand iStoreâ€™s shopping cart and ordering functionality and other key features
- Understand features of Oracleâ€™s sales applications
- Create leads and convert them into opportunities
- Create opportunities and convert them into quotes
- Describe Campaign Flows, schedules and target groups
- Under geographic territories and named territories, set up in Territory Manager
- Explain the Basic Sales Flow
- Set up common components, such as Notes, Tasks and Calendars
- Describe the Lead to Order Process
- Create Customers and Contacts using Oracle trading Community Architecture model
3. Oracle Service Fundamentals
- Navigate within Oracle TeleService interfaces
- Understand creation of a service request via the Contact Center and Service
- Request form and the different items of a service request
- Identify the basic requirements for creating a service request
- Understand the different types of security and the responsibilities required
- Define the key concepts of work assignment and how work is automatically assigned
- Set up and send automatic notifications
- Configure the User Interface
- Work with service request charges
Who should attend?
Oracle E-Business Suite CRM training course is very useful for Functional Implementer and End Users
Pre-requisites
Basic knowledge of Oracle sales, marketing, or service applications
Related Training
- Oracle E-Business Suite Logistics
- Oracle E-Business Suite Service Management
- Oracle E-Business Suite Supply Chain Management

FAQ's on Oracle E-Business Suite CRM training & certification

1. How to send the SMS in Oracle Sales to sales representatives?
It can be sent using oracle workflow notification.
2. What is the flow of service contract?
- Create a Contract either service agreement/extended/subscription
- Enter the service line item defined in inventory as service coverage
- Enter Line>Effectivity>Item
- Enter price list, sales credit etc.
- Check for QA
- Submit for approval
- Check the status of the contract as â€˜Activeâ€™
3. How many components are there in Service Contract?
Contract lifecycle includes â€“ creation, approval, entitlement or fulfillment, pricing, billing and managing contracts.