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IT training»IT courses»Oracle training»Oracle E-Business Suite CRM training

Oracle E-Business Suite CRM Certification Training

Start your search for Oracle E-Business Suite training and Oracle E-business jobs! Enroll yourselves in Oracle E-Business certification and get placed in your dream jobs. Even if you aren’t a top-notch Oracle techie it doesn’t count. Avail Oracle E-Business Suite training from the e-verified centers in your city. Why to miss free mock interviews and training guides on Customer Relationship management? Not to mention Oracle E-Business Suite placements; what are you waiting for?

  • 25+
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  • 2+
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  • 5+
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Key Highlights

  • Live or virtual instructor-led classes
  • Quality course material provided
  • Become a certified expert on the subject
  • Instant access to reference material
  • Get high-pay jobs offers post-training

Upcoming Instructor-Led Oracle E-Business Suite CRM Class Date & Time as on December 21, 2025

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Dec 22 2025
Jan 21 2026
Oracle E-Business Suite CRM
Oracle E-Business Suite CRM
Online Training,
1 Trainer available
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$0.0000
TechCert
Dec 23 2025
Jan 22 2026
Oracle E-Business Suite CRM
Oracle E-Business Suite CRM
Online Training,
1 Trainer available
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$0.0000
TechCert
Dec 24 2025
Jan 23 2026
Oracle E-Business Suite CRM
Oracle E-Business Suite CRM
Online Training,
1 Trainer available
Get Quote
$0.0000
TechCert
Dec 25 2025
Jan 24 2026
Oracle E-Business Suite CRM
Oracle E-Business Suite CRM
Online Training,
1 Trainer available
Get Quote
$0.0000
TechCert
Dec 26 2025
Jan 25 2026
Oracle E-Business Suite CRM
Oracle E-Business Suite CRM
Online Training,
1 Trainer available
Get Quote
$0.0000
TechCert
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About Oracle E-Business Suite CRM Training Course

  • What is Oracle E-Business CRM Training?

    Now learn how to pursue the information-driven sales, service and marketing with Oracle E-Business Suite CRM solutions to streamline business processes, improve data quality and cross-functional coordination. In this training course, students will learn how to use Oracle E-business Suite CRM for precisely measuring marketing campaigns and automatically dispatching field technicians to remote locations. All the specific applications addressing each phase of CRM cycle are covered in the various Oracle E-Business suite CRM modules. Students will develop advanced knowledge in all the focus areas of Oracle E-Business Suite CRM application fundamentals such as marketing, sales and service. This Oracle E-Business Suite CRM training course is intended for both beginners and experienced professionals as it covers the essentials of Oracle R12 E-Business Suite. Well-designed training curriculum by industry experts, this Oracle E-Business Suite CRM is sure to meet the career objectives. You can choose from Oracle E-Business Suite CRM training online courses or instructor-led classroom modules. This Oracle E-Business Suite CRM training guarantees 100% placement assistance for more targeted job search. Interactive learning at your convenience, after-training support, certification guidance and 24*7 system access are the highlights of Oracle E-Business Suite CRM training institutes.

  • What will you learn?

    In this training course, students will learn about

    • Oracle Channel Revenue Management
    • Oracle Order Management
    • Oracle Marketing
    • Oracle Sales
    • Oracle Service

Oracle E-Business Suite CRM Syllabus

  • Course outline

    1. Oracle Marketing Fundamentals

    • Describe the main features and functions of Oracle Marketing
    • Identify where Oracle Marketing fits in the E-Business Suite of products
    • Implement the common Marketing components
    • Implement the campaign setup process
    • Set up metrics and audience for marketing use
    • Implement and set up the Home page bins, reports, and charts


    2. Oracle Sales Fundamentals

    • Create Employees and Users, Import Resources, and assign roles and responsibilities to users
    • Understand implementation steps required to set up sales products
    • Describe integration points between Oracle Sales and Oracle Marketing applications
    • Understand Global Address formatting
    • Understand Oracle Sales related personalization features available in OA Framework
    • Create proposals for leads, opportunities or quotes
    • Understand iStore’s shopping cart and ordering functionality and other key features
    • Understand features of Oracle’s sales applications
    • Create leads and convert them into opportunities
    • Create opportunities and convert them into quotes
    • Describe Campaign Flows, schedules and target groups
    • Under geographic territories and named territories, set up in Territory Manager
    • Explain the Basic Sales Flow
    • Set up common components, such as Notes, Tasks and Calendars
    • Describe the Lead to Order Process
    • Create Customers and Contacts using Oracle trading Community Architecture model


    3. Oracle Service Fundamentals

    • Navigate within Oracle TeleService interfaces
    • Understand creation of a service request via the Contact Center and Service
    • Request form and the different items of a service request
    • Identify the basic requirements for creating a service request
    • Understand the different types of security and the responsibilities required
    • Define the key concepts of work assignment and how work is automatically assigned
    • Set up and send automatic notifications
    • Configure the User Interface
    • Work with service request charges

  • Who should attend?

    Oracle E-Business Suite CRM training course is very useful for Functional Implementer and End Users

  • Pre-requisites

    Basic knowledge of Oracle sales, marketing, or service applications

  • Related Training

    • Oracle E-Business Suite Logistics
    • Oracle E-Business Suite Service Management
    • Oracle E-Business Suite Supply Chain Management

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