BMC Remedy IT Asset Management Training Online

• Identify and realize opportunities to optimize asset utilization through consolidation and virtualization
• Lower software license costs and compliance risk
• Avoid over and under purchasing of hardware and software
• Reduce leasing costs and penalties
• Streamline interactions with change, incident, problems and configuration management processes
• Reduce operational downtime and improve service quality
• Realize value more quickly
• Speed up asset deployment and inventory audit processes

• Asset manager
• Business manager
• Configuration auditor
• Financial manager
• IT support
• Manager
• Purchasing
• Receiving
• Requester
• System
• Service support, service delivery and other related processes

A blackout window is the time when a CI must not be brought down. For example, the server used by payroll might have a blackout window when paychecks are processed.

It is initiated when the software is deployed or removed.

• Cost management
• Contract management
• Software license management
• Asset maintenance and CMDB updates