BMC Remedy AR System Training Online

Read License, Fixed License, Floating License and Restricted Read License

• Active Link: Client (Any user) side action
• Filter: Server side action
• Escalation: Timely based filter

Search menu, File Menu, SQL menu, Character Menu, Data Dictionary Menu

Local Application: Resides on single server, sharing of data, Group based permissions Deployable Application: Resides on multiple servers, No sharing of data, Role based Permissions

Function: A team or group of people and the tools they use to carry out one or more Processes or activities.

Process: A structured set of activities designed to accomplish a specific objective

IM: Restores the normal service operation as soon as possible in order to reduce the impact on the business. It’s a Reactive approach.

PM: Finds the root cause of the problem to reduce the incident occurrence. It’s a Pro-active approach.

FILE and Character are static menu.

Search, sql and Data dictionary are dynamic menu.