SAP CRM Classroom Training and Certification Classes

•  Provide better customer service
• Increase customer revenues
• Discover new customers
• Cross sell/Up Sell products more effectively
• Help sales staff close deals faster
• Make call centres more efficient
• Simplify marketing and sales processes

•  Responses to campaigns
• Shipping and fulfillment dates
• Sales and purchase data
• Account information
• Web registration data
• Service and support records
• Demographic data
• Web sales data

R/3 is an integration of different application suits. It has its own architecture and way of functioning. CRM is all about maintaining the relationship with a customer.

SAP Solution Manager is used to deploy SAP CRM projects.

•  Development system
• QA
• Productive system