Oracle E-Business Suite Service Management Training and Certification

Now get the best returns on your investment into Oracle e-business suite release 12 or Oracle e-business suite 12.1. In this course, you’ll learn how to modify key Oracle TeleService and service request functionality so as to meet your organizational needs. Students will be able to set up service request security, create service request types for a wide variety of needs and assign service requests and associated tasks to groups and individuals. All the Oracle E-business Suite training programs are designed and delivered by functional and technical experts to assure best-in-class learning. The modules are specifically designed for end-users and deliver role-based training. Oracle E-business suite certification gives you hands-on training on configuring reports and automatic notification, thus honing your technical skills to meet industry demands. There are various institutes offering Oracle E-business suite training to make professionals and students ready to take up future career challenges. An in-demand application, Oracle E-business suite Service Management presents lot of job opportunities to those who have strong knowledge and experience.

Intended audience

• Business managers
• Oracle EBS users
• System administrators
• Accounting professionals
• ERP consultants
• Supply chain executives

The course is appropriate for individuals who want to integrate their financial functions like transactions and payments with Oracle applications like Oracle Financials, Oracle Applications Database Administrator, Oracle Supply Chain, etc.

In the Oracle E-business suite Service Management classes, you’ll learn about

• Navigating within Oracle TeleService interfaces?
• Creating service request for variety of needs
• Establishing service request security
• Assigning service requests and associated tasks to groups and individuals
• Generating tasks automatically
• Sending automatic notifications
• Configuring the user interface

Released in February 2007, it contains a number of product lines that can be implemented for the business. It is an internet enabled product that can be managed from a single site. It allows companies to operate a single data center with a single integrated database for various enterprise environments.

• Customer Relationship Management
• Service Management
• Financial Management
• Human Capital Management
• Project Portfolio Management
• Advanced Procurement
• Supply Chain Management
• In-Memory Applications
• Value Chain Planning
• Value Chain Execution

It is part Oracle E-Business suite that helps agents and technicians to provide true information-driven customer service by giving them access to consistent, accurate and actionable information.

Attention to details, knowledge of technology and functional expertise to weave custom application components and seamless user interfaces into high quality modules. Excellent communication skills to understand the user requirements and reporting are a plus.

• Improve Operational Efficiency
• Increase end-user productivity
• Timely and simplified reporting
• Give a single integrated comprehensive view of customers, suppliers, partners, and operations. Thus help make right decisions
• Reducing Business and Operations Risks
• Reducing Total Cost of Application Ownership

Every major corporation today is using an ERP system to manage their inventory, financials and supply chain. The most commonly used ERPs include SAP, Oracle, Peoplesoft, Workday, etc. Oracle being a market leader in the ERP industry holds great employment prospects for professionals.

Oracle EBS training will prepare an individual to find lucrative job offers as Oracle EBS user, developer, consultant, analyst or functional/technical expert.

This course will train a student in the basics of E business suite service management. If required, a student can seek for specific certifications in unique modules like HR, finance, payroll etc.

Oracle EBS training will prepare a student from three dimensions:

1. As an end user
2. As a technical consultant
3. Functional consultant

The following are the key take-away of Oracle EBS training:

• Making students capable of accessing and navigating effortlessly through Oracle Applications using the native user interface
• Enable students to get acquainted with Oracle Workflow and the various features of Oracle Business Intelligence
• Understand and identify the various processes that form part of a complete accounting transactions
• Managing invoicing processes using Oracle Applications
• Learning how to manage and monitor supplier profiles and banking details.