SAP in today’s business world is a renowned and popular software for various management solutions. One important accomplishment that SAP can do for organizations is the customer relationship management (CRM).
SAP CRM as the name suggests, it helps organizations to manage the information of customers and their needs and help towards the long term and profitable customer relationships. SAP CRM provides an organization the flexibility to create various unique solutions for better customer experiences. It helps in building consistent and relevant interactions across all branches that handle customers. This module helps organizations in driving customer value, loyalty and profitability across the entire value chain of an organization. Customer satisfaction is one of the common aims for every business and this SAP module helps to achieve the same.
Enhanced Performance with HANA
Easing the complications arise when huge databases are manipulated, SAP unveiled its High-Performance Analytic Appliance (HANA). The HANA database is already attacking the established leaders in the database market: Oracle, Microsoft, IBM and Teradata. Sooner the HANA started dominating the CRM market that much leading organization got trained with the SAP HANA appliance. The fact that all of them are following SAP with in-memory database features themselves should give you comfort and verify that SAP HANA points in the right direction.
Cloud Deployment
Facilitating multi-national organization to the maximum, SAP made it CRM platform available in cloud storage space which comes with the following benefits,
Maintaining the consistency of the data – integration with existing SAP ERP backend ensures that all customer information is consistent across on-premise, cloud, and mobile applications. ERP integration also allows salespeople to access customer-specific pricing in leads, opportunities, quotes and sales orders.
Automating the sales establishments– simply automating sales tasks is not enough in a complex selling world. Today’s buyers have much higher expectations of their vendors and demand that vendors engage them on their terms. SAP Cloud for Sales addresses this challenge by giving salespeople the tools and ability to find answers and engage in meaningful customer dialogue, greatly simplifying the transformation to a digital enterprise.
Constant up gradation with innovation – line-of-business executives are embracing the cloud, and increasing their participation in IT decision making. Their desire is to drive new business transformation rapidly, with innovation that is being deployed in the cloud. SAP Cloud for Sales allows them to leverage the latest SAP innovations without additional investment or IT resources.
The power of Real-time Analytics – SAP Cloud for Sales offers contextual, real-time customer information, including opportunity pipeline, embedded reports, and dashboards to track wins, losses, activities and revenue trends. These are available on demand, from web browsers and mobile devices.
Mobile access anytime, anywhere – sales teams can access the up-to-the-minute sales data and functionality they need to be most effective and productive. Data can also be stored locally for offline use and synchronized later via an Internet connection. Sales reps can update accounts in real-time, review analytics and collaborate with the extended sales team from their mobile device. - See more at http://itelligencegroup.com/us/sap-cloud-for-sales-benefits-and-myths-of-cloud-deployment/#sthash.C2rdAPFW.dpuf
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