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Upcoming Instructor-Led Microsoft IT Support Specialist Class Date & Time as on September 06, 2025

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Sep 8 2025

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About Microsoft IT Support Specialist training

Microsoft IT Support Specialist Training program
The Microsoft IT Support Specialist Professional Certificate is a comprehensive program designed to equip learners with the skills and knowledge required to succeed in IT support. This certificate is ideal for those interested in IT support, looking to switch careers, or seeking to advance their current IT support roles.
Demand for IT Support Specialists
With the increasing reliance on technology in personal and professional settings, organizations require skilled professionals who can provide technical assistance and troubleshooting services.
According to the U.S. Bureau of Labor Statistics, the employment of computer support specialists, which includes IT support specialists, is projected to grow 8 percent from 2019 to 2029, much faster than the average for all occupations. This growth is driven by the increasing reliance on technology and the need for organizations to maintain and upgrade their IT systems.
The demand for IT support specialists spans across various industries, including healthcare, finance, education, and manufacturing. Almost every organization that utilizes technology requires IT support specialists.

Program Details
• Duration: 3 months
• Recommended Experience: Beginner level, no prior experience or degree required
Exam Format
• The Microsoft IT Support Specialist certification exam consists of multiple-choice questions.
• The exam is divided into different sections, each focusing on a specific area of IT support.
• The exam covers troubleshooting hardware and software issues, managing and maintaining Windows operating systems, and providing excellent customer service.
What you will master
• Proficiency in system analysis and maintenance
• Skills in software configuration and recommendation using the Microsoft 365 ecosystem
• Practice in establishing robust security protocols
• The program consists of essential topics such as network assessments, troubleshooting, software configuration, and hands-on projects that simulate real-world scenarios.
• Expertise in diagnostics and troubleshooting
• You will learn Software Configuration, Network Protocols, Computer hardware, Cloud computing, and Troubleshooting.
• In problem-solving, you will understand IT support, combining hardware, software, networking, and security concepts.
Why choose us
• Job-ready skills for an in-demand career in information technology
• Portfolio-ready projects to demonstrate expertise
• Employer-recognized certificate from Microsoft
Career Opportunities
•Entry-level IT Support Specialist or IT Support Professional
• Help Desk Technician
• Technical Support Specialist
• Network Support Specialist
• Systems Administrator

Microsoft IT Support Specialist syllabus

Module 1: Introduction to IT Support
Introduction to IT support profession and its core concepts.
• Basics of IT infrastructure
• Understanding the IT support role
• Communication and customer service skills for IT professionals
Module 2: Windows 10 and 11
Installation, configuration, and troubleshooting of Windows 10 and 11
• Installation, configuration, and troubleshooting of Windows 10 and 11
• Desktop and user account management
• Security and updates
Module 3: Networking Essentials
Understanding core network components and troubleshooting network issues.
• Network concepts and components
• TCP/IP protocol suite
• Network troubleshooting
Module 4: Active Directory
Managing users, groups, and security policies using Active Directory.
• Active Directory fundamentals
• User and group management
• Group Policy
Module 5: Security Fundamentals
Learning security fundamentals to protect IT infrastructure.
• Security threats and vulnerabilities
• Security best practices
• Disaster recovery and backup
Module 6: Microsoft 365
Managing users and troubleshooting issues in Microsoft 365 applications.
• Introduction to Microsoft 365 services (e.g., Office 365, Exchange Online, SharePoint Online)
• User management and troubleshooting
• Security and compliance in Microsoft 365
Module 7: Troubleshooting Techniques
Developing problem-solving skills for IT support.
• Problem-solving methodologies for IT support
• Using diagnostic tools
• Documenting and escalating issues

FAQ's on Microsoft IT Support Specialist training & certification

What are the prerequisites for Microsoft IT Support Specialist training?
There are no specific prerequisites for Microsoft IT Support Specialist training. However, having a basic understanding of computers and technology is beneficial.
What is the avarge salary After Completing the Certification Course?
One of the most important factors to consider when pursuing any career is the salary prospects. After completing the Microsoft IT Support Specialist certification course, you can expect competitive salary offers and excellent growth opportunities.
The salary of an IT support specialist can vary depending on factors such as experience, location, and the size of the organization. On average, entry-level IT support specialists can expect to earn a salary between $40,000 and $50,000 per year. As you gain experience and expertise in the field, your salary can increase significantly, with some professionals earning upwards of $70,000 per year.
How long does it take to complete the certification course?
The duration of the certification course may vary depending on the training program you choose. On average, it takes around 3 to 6 months to complete the course.
Can I pursue Microsoft IT Support Specialist training online?
Yes, Microsoft IT Support Specialist training is available online. Many reputable training providers offer online courses that allow you to learn at your own pace and convenience.
Is the certification recognized globally?
Yes, the Microsoft IT Support Specialist certification is recognized globally. It is highly regarded in the IT industry and can open doors to job opportunities worldwide.
Can I specialize in a specific area of IT support after completing the certification course?
Yes, after completing the certification course, you can choose to specialize in a specific area of IT support. Microsoft offers various advanced certifications that allow you to specialize in areas such as cybersecurity, cloud computing, and network administration.

About Microsoft IT support certification

The Microsoft IT Support Specialist certification demonstrates an individual's ability to troubleshoot and resolve technical issues, install and configure software and hardware, and provide support to end users. This certification is ideal for IT professionals looking to specialize in IT support. By obtaining this certification, individuals can showcase their expertise and enhance their career prospects. Successful completion of the required exam is necessary to earn this certification. The Microsoft IT Support Specialist certification can lead to higher earning potential and career advancement opportunities.

About Microsoft IT Support Specialist training program

•Online learning opportunities to learn from confort of their home

•Instructor-led training offers a dynamic and effective learning experience that can lead to better retention, understanding, and application of knowledge and skills.

•Assessments: Interactive evaluations to test understanding

•Hands-on Activities: Practical exercises to apply skills

•Capstone Project: A comprehensive, real-world scenario to demonstrate skills

About our Microsoft IT Support Specialist course

Welcome to our interactive and user-friendly Microsoft IT Support Specialist course! This course is structured and designed to provide top-notch training for aspiring IT professionals. Our team of experienced instructors will guide you through the complexities of Microsoft IT support, ensuring you gain the necessary skills to excel in the field.

Overview of our Microsoft IT Support Specialist Training

Our Microsoft IT Support Specialist Training provides a comprehensive understanding of the Microsoft ecosystem. Through our hands-on approach, you will learn the ins and outs of troubleshooting, customer service, networking, operating systems, system administration, and security — all the key skills needed to kick-start your career in IT.

Objectives of our Microsoft IT Support Specialist training course

The primary goal of our course is to equip you with a deep understanding and working knowledge of Microsoft IT support. We aim to make you proficient in handling real-world IT issues, enhance your problem-solving skills, and prepare you for Microsoft IT Support Specialist Certification.

What you will learn in our Microsoft IT Support Specialist classes

Understanding and troubleshooting the Microsoft ecosystem.
Principles of networking and system administration.
Mastering customer service and communication skills.
Proficient use of operating systems.
Implementing security measures and understanding security protocols.
Preparing for Microsoft IT Support Specialist Certification.

Course details

Our Microsoft IT Support Specialist course spans over a period of 12 weeks with flexible schedules. This is an intermediate-level course and requires a basic understanding of computers and networking. On completion, you will receive a Microsoft IT Support Specialist Certification to boost your career prospects.

Course Syllabus

The course is divided into several modules, each focusing on a specific area of IT support.

Module 1: Introduction to Microsoft Ecosystem
- Understanding the ecosystem.
- Basics of Microsoft products and services.
- Working with Microsoft tools and technologies.
- Introduction to troubleshooting.
Module 2: Networking and System Administration
- Networking fundamentals.
- System administration basics.
- Managing servers and databases.
- Troubleshooting network issues.
Module 3: Customer Service and Communication
- Customer service principles.
- Effective communication skills.
- Handling customer complaints and issues.
- Building customer relationships.
Module 4: Operating Systems
- Understanding different operating systems.
- Installation and configuration.
- Troubleshooting OS issues.
- OS security measures.
Module 5: Security
- Understanding IT security.
- Implementing security measures.
- Dealing with security breaches.
- Staying updated on security protocols.
Module 6: Microsoft IT Support Specialist Certification Preparation
- Certification requirements.
- Exam preparation strategies.
- Mock tests and reviews.