Microsoft IT Support Specialist Training and Certification

With the increasing reliance on technology in personal and professional settings, organizations require skilled professionals who can provide technical assistance and troubleshooting services.

According to the U.S. Bureau of Labor Statistics, the employment of computer support specialists, which includes IT support specialists, is projected to grow 8 percent from 2019 to 2029, much faster than the average for all occupations. This growth is driven by the increasing reliance on technology and the need for organizations to maintain and upgrade their IT systems.

The demand for IT support specialists spans across various industries, including healthcare, finance, education, and manufacturing. Almost every organization that utilizes technology requires IT support specialists.

Program Details

• Duration: 3 months

• Recommended Experience: Beginner level, no prior experience or degree required

• The Microsoft IT Support Specialist certification exam consists of multiple-choice questions.

• The exam is divided into different sections, each focusing on a specific area of IT support. 

• The exam covers troubleshooting hardware and software issues, managing and maintaining Windows operating systems, and providing excellent customer service.

• Proficiency in system analysis and maintenance

• Skills in software configuration and recommendation using the Microsoft 365 ecosystem

• Practice in establishing robust security protocols

• The program consists of essential topics such as network assessments, troubleshooting, software configuration, and hands-on projects that simulate real-world scenarios.

• Expertise in diagnostics and troubleshooting

• You will learn Software Configuration, Network Protocols, Computer hardware, Cloud computing, and Troubleshooting.

• In problem-solving, you will understand IT support, combining hardware, software, networking, and security concepts.

• Job-ready skills for an in-demand career in information technology

• Portfolio-ready projects to demonstrate expertise

• Employer-recognized certificate from Microsoft

Career Opportunities

•Entry-level IT Support Specialist or IT Support Professional

• Help Desk Technician

• Technical Support Specialist

• Network Support Specialist

• Systems Administrator