Ask Experts
Talk to our course advisor
Post your need

BMC Remedy Service Desk Training Courses

“BMC Remedy Service Desk Courses – you will learn with hands on practice, in-class seminars, training and certification from the list of World’s finest trainers”. Below listed Education Institutes provides you course materials, tutorial curriculum, demo videos, sample questions, books, tips and tricks. Get BMC Remedy Service Desk lectures by experts and practical lessons by instructors to improve your technical skills. Students will benefit with job placements and visa assistance in the United States.

  • 25+
    Learners(Last 6 months)
  • 10+
    Trainers(Till date)

Key Highlights

  • Live or virtual instructor-led classes
  • Quality course material provided
  • Become a certified expert on the subject
  • Instant access to reference material
  • Get high-pay jobs offers post-training

Certified educators for BMC Remedy Service Desk training programs

Educators for BMC Remedy Service Desk training programs

About BMC Remedy Service Desk Training Course

  • What is BMC Remedy Service Desk Training?

    Here are some of the best BMC Remedy Service Desk online and classroom courses that provide training to the service desk support staff and managers on all the information required to use the application successfully. The training course is based on the BMC Remedy Service 8.0 including modules related to both BMC Remedy Incident Management and BMC Remedy Problem Management. Participants will learn how to create and process incident requests, problem investigations, known errors and solutions. Also, enjoy the benefits of 100% placement assistance which will help you seek excellent job opportunities in multinational companies across USA. These excellent training institutes have expert trainers, industry relevant curriculum, robust infrastructure and world class facilities to deliver the BMC Remedy Service Desk curriculum. It is a very interactive course that consists of v8.0 examples, application demos, simulations, and quizzes to ensure participants gain the knowledge necessary for v8.0 proficiency. Assignments, case scenarios and hands-on lab exercises are also included in the training course to help students gain practical insights into the application. BMC Remedy Service Desk training is an introductory course designed to teach basic concepts and familiarize the student with the functionality of the product. A course completion certificate is also awarded to the successful candidates. Instructors fully focus on helping the students prepare for the BMC Remedy Service Desk certification exam which will definitely help to increase your visibility and credibility in the job market. Don’t miss to upgrade your skills by attending the popular job-oriented BMC Remedy Service Desk training & certification classes that will the necessary boost to your career.

  • What will you learn in BMC Remedy Service Desk Training?

    The following learning outcomes are acquired by the students in BMC Remedy Service Desk training course.

    • Identify the components and terminology of BMC Remedy Service Desk
    • Identify the goals of both Incident Management and Problem Management
    • Identify user roles associated with BMC Remedy Service Desk
    • Describe the BMC Best Practice Flows for Incident Management and Problem Management
    • Recognize process states, stages, and status values for incident requests and problem investigations
    • Access, navigate, and customize the IT Home page
    • Access and navigate the BMC Remedy Service Desk applications and related consoles
    • Subscribe to RSS and Twitter feeds
    • Use built-in chat feature
    • Identify changes to BMC Remedy ITSM forms
    • Access service information
    • Describe and create incident requests
    • Assign incident requests
    • Review, process, and close incident requests
    • Describe and create problem investigations
    • Assign problem investigations
    • Review, process, and close problem investigations
    • Create, assign, and process known errors
    • Create and assign solution database entries
    • Search from the Applications list
    • Search for incident requests, problem investigations, known errors, solutions, and other related data
    • Create reports and flashboards (KPIs) using business metrics
    • Modify user profiles
    • Create and view broadcasts and reminders

BMC Remedy Service Desk Syllabus

  • BMC Remedy Service Desk Training Course Outline

    • Introduction to Service Desk
      • BMC Remedy ITSM Suite and Service Desk Overview
      • Incident Management roles and process flow
      • Problem Management roles and process flow
    • Navigating IT Home Page and Consoles
      • IT Home Page and Service Desk Consoles
      • ITSM Social Collaboration
      • ITSM Requester Console
      • SRM Requester Console
    • Creating Incident Requests
      • Process and forms overview
      • Creating an incident request
    • Resolving Incident Requests
      • Investigating and diagnosing incident requests
      • Resolving and closing incident requests
    • Creating Problem Investigations
      • Process and forms overview
      • Creating Problem Investigations
      • Assigning and Searching problem investigations
    • Analyzing and Closing Problems
      • Root cause analysis
      • Analysis review and problem closure
    • Using Common Features
      • Working with reports and flashboards
      • Working with tasks
      • Supplemental features
  • Who should attend BMC Remedy Service Desk Training?

    BMC Remedy Service Desk training course is intended for Service Desk Analysts, Problem Coordinators, Group Coordinators and Specialists.

    Basic knowledge of the Microsoft Windows graphical user interface (GUI)

  • Related Training

    • BMC Remedy AR System
    • BMC Remedy ITSM
    • BMC Remedy Administrator

FAQ's On BMC Remedy Service Desk Course

Write a Review

Contact training provider

Phone verification
Verification code has been sent to your
Mobile no: Edit
  • Submit
  • (00:30)
    Why verify?
    Verify your contact details so that our training experts will get in touch with you.
If you do not receive a message in 30 seconds use call me option to verify your number
*Trainers do not provide free training or only placement. Free Demos help you get an idea. Course fee is applicable for joining.

Are you looking for BMC Remedy Service Desk certification training?

Get free quotes from expert trainers
Verification code has been sent to your Mobile no:
Edit
  • (00:30)
    Why verify?
    Verify your contact details so that our training experts will get in touch with you.
    Loader
If you do not receive a message in 30 seconds use call me option to verify your number
*Trainers do not provide free training or only placement. Free Demos help you get an idea. Course fee is applicable for joining.
We value your time

Become a prime member and teach what you love in your free time, because prime members can pick their desired time to teach their trainees.

Find BMC Remedy Service Desk certification courses in popular metros

FREE SQL Mastery Webinar with Daniel AG!

Join our exclusive Free webinar with the renowned SQL expert Daniel AG and elevate your data skills with 16+ years of industry insights!