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BMC Remedy ITSM Training Courses

“BMC Remedy ITSM Courses – you will learn with hands on practice, in-class seminars, training and certification from the list of World’s finest trainers”. Below listed Education Institutes provides you course materials, tutorial curriculum, demo videos, sample questions, books, tips and tricks. Get BMC Remedy ITSM lectures by experts and practical lessons by instructors to improve your technical skills. Students will benefit with job placements and visa assistance in the United States.

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  • 10+
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Key Highlights

  • Live or virtual instructor-led classes
  • Quality course material provided
  • Become a certified expert on the subject
  • Instant access to reference material
  • Get high-pay jobs offers post-training

Certified educators for BMC Remedy ITSM training programs

Educators for BMC Remedy ITSM training programs

About BMC Remedy ITSM Training Course

  • What is BMC Remedy ITSM Training?

    Best training courses that provide BMC Remedy ITSM knowledge and skills to the application administrators, developers and consultants. In this online and regular classroom course, students will get a complete understanding of the architecture and configuration elements of the BMC Remedy ITSM applications including BMC Remedy Service Desk, BMC Remedy Change Management, and BMC Remedy Asset Management. Training is designed and delivered by expert trainers who have worked on the applications in real-time. BMC Remedy ITSM training & certification course uses a workshop environment based on group discussions and scenario-based lab exercises to reinforce the theoretical concepts among the students. Towards the end of the training, students will also do a live project to get hands-on experience. By the completion of the course, you’ll know how to analyze, determine and perform the necessary steps to administer BMC Remedy ITSM applications to support corresponding business processes. Be assured that you will acquire the best knowledge and skills in the application with these world-class training classes that also offer the benefit of 100% placement assistance to the students. Training institutes have a huge base of clients and vendors who are into BMC Remedy ITSM projects. This helps to market the profiles of the successful students for BMC Remedy ITSM jobs in the industry. Enroll in online classes to learn BMC Remedy ITSM at your own convenience. Get ready to give a boost to your career with this completely job-oriented training course.

  • What will you learn?

    In the BMC Remedy ITSM training course, you’ll learn how to

    • Describe ITSM application usage processes and roles
    • Review online documentation portal
    • Identify ITSM architecture components
    • Create and configure companies, locations, and organizations
    • Create and configure support groups and people records
    • Define assignments
    • Use the Data Management Job Console
    • Administer the Assignment Engine, Approval Server, and Task Management System
    • Identify social media integrations
    • Explain significance and purpose of BMC Remedy ITSM Process Designer 8.3.03

BMC Remedy ITSM Syllabus

  • Course Outline

      1.Application Users and Application Administrators

    • Application User’s Perspective
    • Application Administrator’s Perspective
    • Online Documentation Portal

    • 2.Foundation Data

    • Companies, Organization and Locations
    • Support Groups and People
    • Data Management Tool
    • Categorizations
    • Assignments

    • 3.Configuring the Requester Console

    • Guest User
    • Permission Groups

    • 4.Social Collaboration

    • BMC Chat
    • Twitter
    • RSS Feeds

    • 5.Notifications

    • Individual Notifications
    • Group Notifications
    • Inbound email

    • 6.Define Form Behavior

    • Form Views
    • Behavior Rules
    • BMC Atrium Service Context

    • 7.Incident Management Fill-in Aids

    • Incident Templates
    • Incident Scripts
    • Incident Decision Trees

    • 8.Change and Release Templates

    • Change Templates
    • Release Templates
    • Activities

    • 9.Task Management System

    • Task Management System
    • TMS Configuration

    • 10.Change and Release Management Approval

    • Approval Process
    • Approval Mapping

    • 11.Change Risk and Advanced Change Options

    • Determine Risk
    • Change Lifecycle
    • Change Calendar
    • Custom Change Process Flows

    • 12.Asset Management Licensing and Approvals

    • Software Licenses and Contracts
    • Approvals and Notifications

    • 13.Asset Management CIS and Financials

    • CI Functionality
    • Financials

    • 14.Overlays

    • Purpose
    • Considerations
    • Preserving ITSM Customization

    • 15.Hub and Spoke

    • Purpose
    • Considerations

    • 16.ITSM – Process Designer 8.3.2

    • Purpose
    • Considerations

    • 17.ITSM Installation and Customization

    • Installation Overview
    • Relationship of ITMS Forms to AR System Forms
    • Permission Groups and Functional Roles
    • Available Web Services
  • Who should attend?

    ITSM application administrators, ITSM developers and IT Leaders are the target audience for the training course.

  • Pre-requisites

    Attendees should have basic knowledge of the Microsoft Windows graphical user interface (GUI)

  • Related Training

    • BMC Remedy Administrator
    • BMC Remedy IT Asset Management
    • BMC Remedy ITSM
    • BMC Remedy AR System

FAQ's On BMC Remedy ITSM Course

  • 1. What are the applications included in the BMC Remedy ITSM Suite?

    • The BMC Remedy Asset Management application
    • The BMC Remedy Change Management application
    • The BMC Remedy Service Desk application
  • 2. What are Consoles and name the different types of Consoles?

    Consoles are the main user interface to the BMC Remedy ITSM applications. Two types of consoles are provided: application consoles that provide application-specific functionality, and common consoles that are used across applications. The common consoles include an Overview console that combines assigned work from all applications into one view, and a Requester console that is focused on the users.

  • 3. List the functional areas of the IT Home Page?

    Home Page Header

    • Logout
    • Breadcrumb Bar
    • Global Search

    Navigation Pane

    • Applications
    • Configuration Buttons

    Overview Console

    • Company and View By
    • Refresh
    • Preferences

    Console List Table

  • 4. What is meant by the Best Practice View and the Classic View?

    The Best Practice view is an improved version of the form. In this view, the fields most commonly used are immediately visible. You can access less frequently used functionality from the tabbed sections of the form or from the links in the navigation pane.

    The Classic view is a view of the form similar to the view provided in earlier releases. This view is provided for customers who are upgrading from earlier versions of BMC Remedy ITSM applications and who have not yet adopted the Best Practice view.

  • 5. Name the forms for which the Best Practice View is available?

    A Best Practice view is available for each of the following forms:

    • Change request
    • Incident request
    • Known error
    • Problem investigation
    • Release request
  • 6. What is BMC Remedy ITSM architecture looks like?

    The overall organization of the BMC Remedy ITSM Suite has three layers: modules, applications, and supporting subsystems.

    • The top layer consists of modules that provide the interface to users, such as the Requester console. The Requester console interacts with a back-office application, such as BMC Remedy Incident Management or BMC Remedy Change Management. Conceptual organization
    • Applications include the main BMC Remedy ITSM applications: BMC Remedy Incident Management, BMC Remedy Change Management, BMC Remedy Problem Management, and BMC Remedy Asset Management. These applications contain logic and user interfaces specific to those application areas.
    • The final layer consists of supporting systems. This common set of systems supports the applications. Supporting systems contain generic logic that is specific to an application’s function without embedding functionality from other application that uses its services. Examples of supporting systems include Task Management System, Cost module, and Contract Management.
  • 7. What are the primary functions provided by the Notification Engine?

    It provides the following primary functions:

    • Determines notification recipients (group or individual)
    • Specifies the notification text
    • Initiates the notification delivery (BMC Remedy Alert, email, or pager)
    • Logs the notification details

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