BMC Remedy ITSM Training Courses

Best training courses that provide BMC Remedy ITSM knowledge and skills to the application administrators, developers and consultants. In this online and regular classroom course, students will get a complete understanding of the architecture and configuration elements of the BMC Remedy ITSM applications including BMC Remedy Service Desk, BMC Remedy Change Management, and BMC Remedy Asset Management. Training is designed and delivered by expert trainers who have worked on the applications in real-time. BMC Remedy ITSM training & certification course uses a workshop environment based on group discussions and scenario-based lab exercises to reinforce the theoretical concepts among the students. Towards the end of the training, students will also do a live project to get hands-on experience. By the completion of the course, you’ll know how to analyze, determine and perform the necessary steps to administer BMC Remedy ITSM applications to support corresponding business processes. Be assured that you will acquire the best knowledge and skills in the application with these world-class training classes that also offer the benefit of 100% placement assistance to the students. Training institutes have a huge base of clients and vendors who are into BMC Remedy ITSM projects. This helps to market the profiles of the successful students for BMC Remedy ITSM jobs in the industry. Enroll in online classes to learn BMC Remedy ITSM at your own convenience. Get ready to give a boost to your career with this completely job-oriented training course.

In the BMC Remedy ITSM training course, you’ll learn how to

• Describe ITSM application usage processes and roles
• Review online documentation portal
• Identify ITSM architecture components
• Create and configure companies, locations, and organizations
• Create and configure support groups and people records
• Define assignments
• Use the Data Management Job Console
• Administer the Assignment Engine, Approval Server, and Task Management System
• Identify social media integrations
• Explain significance and purpose of BMC Remedy ITSM Process Designer 8.3.03

• The BMC Remedy Asset Management application
• The BMC Remedy Change Management application
• The BMC Remedy Service Desk application

Consoles are the main user interface to the BMC Remedy ITSM applications. Two types of consoles are provided: application consoles that provide application-specific functionality, and common consoles that are used across applications. The common consoles include an Overview console that combines assigned work from all applications into one view, and a Requester console that is focused on the users.

Home Page Header

• Logout
• Breadcrumb Bar
• Global Search

Navigation Pane

• Applications
• Configuration Buttons

Overview Console

• Company and View By
• Refresh
• Preferences

Console List Table

The Best Practice view is an improved version of the form. In this view, the fields most commonly used are immediately visible. You can access less frequently used functionality from the tabbed sections of the form or from the links in the navigation pane.

The Classic view is a view of the form similar to the view provided in earlier releases. This view is provided for customers who are upgrading from earlier versions of BMC Remedy ITSM applications and who have not yet adopted the Best Practice view.

A Best Practice view is available for each of the following forms:

• Change request
• Incident request
• Known error
• Problem investigation
• Release request

The overall organization of the BMC Remedy ITSM Suite has three layers: modules, applications, and supporting subsystems.

• The top layer consists of modules that provide the interface to users, such as the Requester console. The Requester console interacts with a back-office application, such as BMC Remedy Incident Management or BMC Remedy Change Management. Conceptual organization
• Applications include the main BMC Remedy ITSM applications: BMC Remedy Incident Management, BMC Remedy Change Management, BMC Remedy Problem Management, and BMC Remedy Asset Management. These applications contain logic and user interfaces specific to those application areas.
• The final layer consists of supporting systems. This common set of systems supports the applications. Supporting systems contain generic logic that is specific to an application’s function without embedding functionality from other application that uses its services. Examples of supporting systems include Task Management System, Cost module, and Contract Management.

It provides the following primary functions:

• Determines notification recipients (group or individual)
• Specifies the notification text
• Initiates the notification delivery (BMC Remedy Alert, email, or pager)
• Logs the notification details