What is Salesforce?

Salesforce is one of the leading CRM that helps the businesses to organize and manage customer relationships in a cloud platform. The platform also allows the users to create customized applications to effectively manage their target customers and integrate with essential external systems. This platform of significance is comprised of the following services and products

Applications

This section of Salesforce contains plenty of applications that can be used for customer relationship management. These applications include prebuilt apps targeting almost every kind of businesses with typical features to manage their customers. Ranging from Salesforce automation to partnership management and marketing to customer service, this section contains apps with optimized efficiency.

Force.com Development Platform

Salesforce is the pioneer in providing Platform as a Service (PaaS) and Force.com is that development platform which lets developers in creating customized applications suiting their customers and requirements. In addition to providing pre-defined applications, Salesforce contains separate section ‘Force.com Platform’ to enable the businesses to create an application of their own. This development platform comes with interactive customization tools to ease the creation of various kinds of business applications without much programming language.

AppExchange Market

Salesforce allows the business to exchange or share their customized business application created using Force.com development platform. Business can exchange these applications for free or a reasonable cost. Already, hundreds of applications are flooded in the AppExchange Market with a majority of free applications.

Salesforce.com Community

Salesforce offers a dedicated place to get service support, tips and training regarding its platform called Salesforce.com Community. The users can request any support or engage in discussions with other users in this forum.