Course Overview

Communities serve as one single place for providing world class service to customers and allow to manage content and workflow all in one place. Using your community, you will be able to allow your customers achieve a solution for their problems by accessing knowledge base, improve revenue for partners and provide benefits for employees.

What you will learn

The Administration Essentials for New Admins exam preparation course makes you revise the course content and get ready to appear for the exam. During this course, you will learn to:

1) Develop a new community
2) Use Dashboards 
3) Learn the capabilities of communities 
4) Use native tools
5) Enable communities

Why get enrolled in this course

Enroll in this course to
1) Create own Communities
2) Understand the communities setting up process
3) Gain knowledge of the capabilities of communities
4) Develop your skill set on enabling communities
5) Manage communities
6) Create dashboards for displaying success with communities
7) Learn customization of objects, fields, and records
8) Learn the data organization methods
9) Gain knowledge of topics for Salesforce Certified Administrator exam

Course Offerings

1) Live/Virtual Training in the presence of online instructors 
2) Quick look at Course Details, Contents, and Demo Videos
3) Quality Training Manuals for easy understanding
4) Anytime access to Reference materials
5) Gain your Course Completion Certificate on the Topic
6) Guaranteed high pay jobs after completing certification

Training Duration

1 Day

Course Benefits

1) Create a new community
2) Community Creation for self-service support
3) Use Dashboards to measure the success of community
4) Explain about the capabilities of communities 
5) Use native tools

Audience

1) Experienced administrators
2) Administrators responsible for setting up, configuring and managing Communities

Prerequisite

1) A solid understanding of basic concepts of Salesforce and their functions  
2) Six months’ experience using Salesforce

Course Content

Lesson 1: Communities Overview
This lesson introduces the basics of communities and the series of tasks involved in setting up of communities.

1) Introduction to Communities
2) Setting up communities
3) Enabling communities

Lesson 2: Managing Communities
This session helps you to manage communities by giving access to users for viewing dashboards and maintain the reputation of the community.

Class 1:
a) Managing Communities
b) Provide Community Security and Authentication

Lesson 3: Dashboards and Reports
This section explains about the reports and dashboard mapped with your community management or community workspace.

Class 1:
a) Develop Dashboards
b) Report view and settings

FAQs

1) What are the essential goals before setting up communities?
The primary goals before setting communities are
a) Identify the Audience
b) Define goals as per business requirements
c) Understand the role of community in your organization
d) Set metrics for measuring communities’ success

2) What is the use of multiple communities in an organization?
Multiple communities in any organization support different functions. For example, one customer support community helps to reduce costs and a sales community for supporting partner deal.

3) What is the success factor for communities?
Monitoring and managing are the success factors for communities.  Roles and tools help the communities to remain successful in any organization. Community managers, moderators, and admins need to work together to protect, engage, and measure community success.

4) What are the types of communities supported by Salesforce?
Salesforce supports two types of communities namely Customer communities and Partner communities. Both these communities support a variety of purpose, from customer service to marketing, suppliers, and partners.

5) Why is there a need for Salesforce communities?
Salesforce Communities are critical as they allow customers to share and access information from any mobile device. Communities allow customization, collaboration, and mobile access while maintaining security and compliance with business requirements of your organization.

6) What are the key features of Salesforce communities?
The key features of Salesforce communities are as follows:

a) Business process integration
b) Customization
c) Collaboration
d) Mobility
e) Security
f) Scalability