EZSigma Group

Every product and service is the end result of a process or series of processes. By the same token, customers’ perceptions of value are a function of process quality. Yet process is often overlooked as a key success factor. As long as product or service is delivered to specifications, that’s viewed as success; but we know that it falls short, and it’s why we exist, which is to maximize the ability of our client’s to deliver to their customers’ value expectations through expert process design and management. EZSigma is a collegial firm of professionals; recognized experts who practice what they preach. We are active learners who, contrary to some firms who take the position that their clients have nothing to teach them, view every engagement as an opportunity to make our service model more relevant to more clients in more sectors. We’ll let our client testimonials tell the tale. Twenty years of experience supporting clients across a broad diversity of sectors and industries have given us unique insights into hidden value. Our clients have already achieved a level of success by leveraging distinctive strengths and compelling value propositions. Typically they have experienced impressive revenue multiples, or if they have a public sector service mandate, major growth to fulfill their service demands. Then they hit a wall, or know they are about to hit one. The wall can be pricing and margin pressures, a competitive threat or customer defections due to poor quality. All can be symptomatic of one or more business process ills. Hitting the wall can happen both to organizations and to individual employees, which is why we view them as distinct, yet related, and why our services are designed in the interests of both customers. We launched Canada’s first Lean Six Sigma Open Enrollment program in 2002. Our programs cover 14 courses and all certification levels. We also offer recognized, professionally-aligned courses for individuals who are pursuing or have completed their Project Management Professional designation, as well as specialty stream for healthcare, Manufacturing, Supply Chain Management, Government Services and Financial Services. Click here to learn more about our course offerings or to register.