Salesforce Business Analyst Certification Exam Questions

Salesforce Business Analyst Certification:

A salesforce business analyst is an outstanding person who recognizes the critical business issues, investment options, analyze data, and enable smooth communication between different departments. A business analyst certification will help you to gain the requisite skills to play a crucial role in the organization and influence strategic decisions. A certification from Salesforce will endorse your business analyst skills.

Benefits of Salesforce Certification for Business Analyst:

Certification in business analyst from Salesforce will help you to gain the skills in CRM, cloud offering, creation of salesforce account, etc. It is a crucial role which helps to improve Salesforce instance and maintenance. A certification from a reputed organization like Salesforce will help you to understand and breakdown the business requirements, the various procedures, administration, and the data required to initiate change management activities. You will be instrumental in improving client experience.

Benefits to Salesforce Business Analysis Career:

It is challenging to get a job in a world of fierce competition. In such a scenario, it is crucial to demonstrate your skills the way employers recognize. Certification will demonstrate your skills in Business analyst knowledge. A Salesforce certification is a prestigious certification that will add value to your resume. Your career will accelerate with a salesforce certification. Employers value a Salesforce certification which will give you an edge over your peers. The average salary for a business analyst is $103,000 per year. The salary range, as seen by ZipRecruiter, is $49,000 – $175,000. The hourly pay ranges from $65-$140. You will play a key role in influencing the strategic decisions of the organization you are working in. Hence, organizations also need skills and certified business analysts to play strategic roles.

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A Salesforce Business analyst is expected to possess excellent communication skills, project management skills, problem-solving skills, excellent writing skills, excellent organization skills with an eye to detail. As a business analyst, you will start by gathering stakeholder expectations, etc. The business analyst wears multiple hats. It is difficult to define the business analyst role precisely. It varies from organization to organization. Certification as a business analyst from Salesforce will surely help your career and you to gain the requisite skills and knowledge. You may play a role pf a project manager, competency manager, program manager, business architect, relationship manager, etc. depending on your skills, competencies, and qualification.

Keeping all the salesforce business analyst certification benefits and the trends in mind, we have compiled salesforce business analyst certification questions and answers. The salesforce business analysis certification questions have multiple choice answers, and the right answer is highlighted with an appropriate explanation. Our compilation will act as a quick capsule to gulp before you appear for the salesforce ba certification exam. You can confidently appear and score passing marks in the certification exam with our salesforce business analyst trailhead certification exam questions and answers. You can use the compilation as salesforce business analyst practice tests.  Wish you good luck.

Exam details: https://trailhead.salesforce.com/career-path/business-analyst

Exam name: Salesforce Business Analyst

Duration: 120 minutes

No. of questions: 60

Passing score: 65%

Validated against: Salesforce

Format: Multiple choice questions

Exam price: $200

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1. From the below-mentioned statement which of the following statement is true about the fish model?

A. The fish model requires less time and cost in comparison to the V- model.

B. The fish model is used when there are ambiguities in the customers' requirements.

C. The fish model requires more time and more cost in comparison to the V- model.

D. The fish model is used when there is no ambiguity in the requirement of customers.

E. C and D

F. A and B

Explanation- V- model takes less time and less cost in comparison to the Fish model and where customers' requirement V- model is ambiguous is preferred. Hence this option is incorrect. Hence, the correct option is E.

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2. Which of the following statement is correct about the BRD?

A. BRD is a high-level functional specification of the software.

B. BRD is the high level functional and technical specifications document of the software.

C. BRD is the derivation from BRS.

D. BRD is created by system Architecture according to their needs and technical experts.

E. All of the above

F. None of the above

Explanation- option B, C, and D are incorrect because they are the statement about SRS.

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3. Which of the following statement is false about SRS?

A. SRS is a high-level functional specification of the software.

B. SRS is the high level functional and technical specifications document of the software.

C. SRS is the derivation from BRS.

D. SRS is created by system Architecture according to their needs and technical experts.

E. All of the above

F. None of the above

Explanation- option B, C, and D are incorrect because they are the statement about BRD. The first statement is false.

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4. Which of the following subject is most important for a business analyst?

A. Economics

B. Statistics

C. Biology

D. Chemistry

Explanation- from the above-mentioned subject, the subject which is used and beneficial for the business analysts is Economics.

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5. From the below-mentioned option, what are the phases of any IT project?

A. Initiation

B. Planning

C. Monitoring and control

D. Execution

E. All of the above

F. None of the above

Explanation- in the IT project the important projects are all the options mentioned above, initiation, planning, execution, monitoring, and control. Hence the correct option is E, all of the above

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6. From the below-mentioned option, what are the advantages of business process modeling?

A. It is useful for identifying and removing errors and bottlenecks.

B. It offers consistency control over the process of the project.

C. It helps to clarify the picture of understanding of business processes.

D. All of the above.

Explanation- from the above-mentioned option all the statements, It is useful for identifying and removing errors and bottlenecks, It offers consistency control over the process of the project, It helps to clarify the picture of understanding of business processes are correct and included in the advantages of business process modeling. Hence the correct option is D, all of the above.

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7. Which of the following is true about the software development lifecycle?

A. The software development lifecycle allows for developing a new product in the business.

B. The software development lifecycle has multiple software in a single customer scenario.

C. The software development lifecycle has the following phases such as idea generation, screening, development testing, and analysis.

D. It involves developing particular software products.

E. All of the above

F. None of the above

Explanation- option A, B, and C are the statements regarding the project lifecycle. Hence the correct option is D.

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8. Which of the following statement is false about the project lifecycle?

A. The project lifecycle allows for developing a new product in the business.

B. The project lifecycle has multiple software in a single customer scenario.

C. The project lifecycle has the following phases such as idea generation, screening, development testing, and analysis.

D. It involves developing particular software products.

E. All of the above

F. None of the above

Explanation- option A, B, and C are true about the project lifecycle. Option D is false because it denotes about software development lifecycle. Hence the correct option is D.

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9. From the below-mentioned option who are members of the scrum team?

A. Product owner.

B. Scrum master

C. Development team

D. All of the above

Explanation- the scrum team consists of the following members: product owner, scrum master, development team. Since all the options mentioned above are included in this list. Hence the correct answer is D, all of the above.

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10. Which of the following statement is true about the flow chart?

A. The flow chart uses symbols and diagrams for showing the complete flow of the system. 

B. The flow chart is an important part of the developer as it makes easy for the developer to understand the system.

C. It is also useful for non-technical stakeholders.

D. A flow chart is the conceptual diagrammatic representation.

E. All of the above

Explanation- all the statements mentioned above, i.e,  Flow chart uses symbols and diagram for showing the complete flow of the system, Flow chart is the important part for developer as it makes easy for developer to understand the system,  It is also useful for non-technical stakeholder, A flow chart is the conceptual diagrammatic representation are true about flow chart. Hence the correct option is E, all of the above.

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11. Which of the following diagram is used in the business analyst?

A. Usecase diagram.

B. Collaboration diagram

C. Both the above.

D. None of the above

Explanation- there are two diagrams in business analyst

I. Usecase diagram

II. Collaboration diagram.

Hence the correct option is C.

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12. Which of the following is true about extends from the below-mentioned option?

A. Extends relationship represented by using the dotted line.

B. Extend is usually used for specifying optional behavior that has no independent meaning.

C. One example of extending is the "Sign On" case is used for extending help on "Sign On".

D. All of the above.

Explanation- all the statements mentioned above, extends relationship represented by using dotted line, Extend is usually used for specifying optional behavior who have no independent meaning, One of the examples for extend is "Sign On" case is used for extending help on "Sign On" are true about extending. Hence the correct option is D, all of the above.

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13. Which of the following are the documents related to a use case?

A. Functional requirement documents (FRD)

B. System Designed Document (SDD)

C. Both of the above

D. None of the above

Explanation- there are two documents which are related to using case, i.e,

I. Functional requirement documents (FRD)

II. System Designed Document (SDD)

Hence the correct option is C, both of the above.

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14. Mention whether the following statement is true or false?

Business analyst and business analysis are the same things?

A. True

B. False

C. Partly true and partly false

D. None of the above

Explanation- the Statement is false because business Analysis is the process and the business analyst is the person who performs that process. Hence the correct option is false.

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15. From the below-mentioned option which are the tools used by a business analyst for performing business Analysis?

A. PowerPoint and Ms. Excel

B. Ms. Visio and Ms. Word

C. Ms. Word and Ms. Project

D. Ms. Project and Ms. Excel

E. All of the above

Explanation- the various tools used by business Analysts are Ms. Visio, Ms. Word, Ms. Excel, PowerPoint, Ms. Project. Since all the options are included in the list. Hence the correct option is E, all of the above.

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16. What is another name for Pareto analysis?

A. 80/20 rule

B. 80% rule

C. 20% rule

D. All of the above

E. None of the above

Explanation- Pareto analysis is one of the decision-making technique, which is also called as 80/20 rule. It is named 80/20 rule because 80% effects the system is arises by 20% causes. Hence the correct option is A.

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17. From the below-mentioned option which of the following statement is false about Pareto analysis?

A. Pareto analysis is also called an 80/20 rule.

B. Pareto analysis is used for quality control and resolving the defect.

C. It experiences a few factors that are responsible for huge problems.

D. In the 80/20 rule, 20% of effects arise due to 80% causes.

Explanation- all the above statements, A, B, and C are true about Pareto rule. Option D is incorrect because 80/20 rule because 80% effects the system is raised from 20% causes. Hence the correct option is D.

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18. In Pareto rule of 80/20 which of the following is true?

A. 20% of effects are there in the system that arises due to 80% causes.

B. It is found that the system is affected by 20%.

C. There are 80% of the problem in the whole project from 100%.

D. 80% of effects in the system arrises from 20% causes.

Explanation-  Pareto analysis is one of the decision-making technique which is also called as 80/20 rule. It is named 80/20 rule because 80% effects the system is arrised by 20% causes. Hence the correct option is D.

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19. How many areas are important in Kano analysis?

A. Three

B. Two

C. Five

D. Six

Explanation- there are three important areas in Kano analysis.

I. Unexpected delighters

II. Performance attributes

III. Must have attributes.

Hence the correct option is A.

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20. From the below-mentioned option which of the following is included in important areas in Kano analysis?

A.  Unexpected delighters

B. Performance attributes

C. Must have attributes.

D. All of the above

Explanation-  there are three important areas in Kano analysis.

I. Unexpected delighters

II. Performance attributes

III. Must have attributes.

Hence the correct option is D, all of the above.

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21. How many categories are there in which the business analysis techniques can be categorized?

A. One

B. Two

C. Five

D. Three

Explanation- there are five types of categories for business analysis Techniques. There are more than 100 business techniques which are categorized as,

I. Strategic techniques

II. Investigating techniques.

III. Project management techniques

IV. Documentation techniques

V. Modeling Techniques.

Hence the correct option is C.

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22. What are the techniques used for categorizing business analysis Techniques?

A. Strategic techniques

 B. Investigating techniques.

C. Project management techniques

D. Documentation techniques

E. Modeling Techniques.

F. All of the above

Explanation- there are five types of categories for business analysis Techniques. There are more than 100 business techniques which are categorized as,

I. Strategic techniques

II. Investigating techniques.

III. Project management techniques

IV. Documentation techniques

V. Modeling Techniques.

Hence the correct option is F, all of the above.

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23. From the below-mentioned option what are the elements used is BPMN gateway?

A. Flow object

B. Data connection objects

C. Swim lanes

D. Artifacts.

E. All of the above

Explanation- there are four elements which are important for BPMN gateways, they are as follows: Flow object, Data connection objects, swim lanes, Artifacts. All the options mentioned above are included in this list. Hence the correct option is E.

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24. From the below-mentioned option what the expects of creating analytical reporting?

A. Ability to think critically

B. Understanding the analysis of the business.

C. Showing your analysis skills

D. All of the above.

Explanation- the expects of creating analytical reporting include the following: Ability to think critically, Understanding the analysis of business, Showing your analysis skills. Since all the points are included in the list. Hence the correct option is D.

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25. Which of the following document that is required by a business analyst for his completion?

A. Functional requirement documents

B. Testing phase documents

C. Scope and prospects of the project

D. Fact sheet for constants

E. All of the above

Explanation- the documents which are required by a business analyst for his completion are as follows: Functional requirement documents, Testing phase documents, Scope, and prospects of the project, Fact sheet for constants. Functional requirement documents include UML, data flow and activity diagram. Whereas testing phase documents also require QA test requirements, plans, and types of tests. Since all the points mentioned above are included in the list.  Hence the correct option is E.

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26. From the below-mentioned option from whom the gathering of requirements is done in requirements elicitation technique?

A. Users and stakeholders

B. Patience and brainstorming

C. Clients by taking an interview.

D. All of the above

Explanation- requirements elicitation is one of the techniques in which the requirements are gathered from conducting interviews of the client, sessions, stakeholders, users, brainstorming, etc. All of the options mentioned above are included in this. Hence the correct option is D.

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27. In the eyes of business analyst risk and issue are the same thing.

Mention whether the above statement is true or false?

A. True

B. False

C. Partly true and partly false

D. None of the above

Explanation- the risk is the event that will occur in the future. Its occurrence is not compulsory. Whereas the issue is the things happening at present. Hence the above-mentioned statement is false.

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28. How many days are required in the RAD process

A. 100-150 days

B. 50-70 days

C. 20-40 days

D. 5-10 days

Explanation- RAD is one of the processes used for creating an application in a short period. In general, the duration is of 50-70 days. Hence the correct option is B.

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29. What are the methods used for avoiding the scope creep?

A. By doing the documentation of the scope of the project.

B. Proper change management must be followed.

C. The parties that are going to be affected by the change must be informed before doing the changes.

D. Doing the documentation of the new requirement in the project log.

E. All of the above

Explanation- for avoiding the creep following methods are followed: By doing the documentation of the scope of the project, Proper change management must be followed, The parties that are going to be affected by the change must be informed before doing the changes, Doing the documentation of the new requirement in the project log. Hence the correct option is E.

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30. What is another name for scope creep?

A. Requirements creep

B. Schedule creep

C. Budget creep

D. All of the above

E. None of the above

Explanation- scope creep is also as requirements creep. Requirements creeps which mean uncontrolling changes without the requirements of increasing in the other resources such as schedule, the budget of the projects. hence the correct option is A.

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31. What is the lightweight methodology used in the agile technique?

A. RAD (rapid action development)

B. XP (extreme programming)

C. Scrum

D. All of the above

Explanation- there are three methodologies used in agile techniques such as RAD (rapid action development), XP (extreme programming), Scrum. All these methods are used for developing an iterative solution like scrum is the method in which a small team performs on a task assigned to them for the duration of 30 days. Whereas RAD is the development process in which application is created in less duration. Generally, the duration is of 50-70 days. Hence the correct option is D.

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