DevOps Interactive Learning At Learner's Convenience

DevOps Training Outline

Part 1: What is DevOps…Really?

• History of the movement
• DevOps - More than just Dev and Ops
• The Anatomy of a DevOps mentality
• Siloes of job function vs. alignment of mission
• Detecting and eliminating waste
• Optimizing flow of work
• Leveraging measurement & visibility tools
• Leveraging automation tools
• Leveraging collaboration tools
• End goals of DevOps

Part 2: The Cultural Component

• Leadership
• Organizational Culture - can it really be changed?
• The 8 cultural profiles of work groups
• Evaluating a group culture
• Organizational culture vs. individual work
• The cultural profiles of organizations
• Changing culture with a behavioral roadmap

Workshop:Performing a cultural evaluation

• Individual Contribution to Culture
• Using the organization’s cultural profile
• Performing DISC assessments
• Cataloging communication styles
• Lessons from Agile
• Core values
• Mission commitment
• How to develop the team mentality
• Communicating business priorities to teams
• Tying cultural findings to productivity work plans

Workshop:Performing a DISC assessment

Case Study:Breakthrough collaboration trends of the last decade

• A New Way to Fail
• Who’s fault is it?
• A tale of two corporate ethics
• Building failure into the business
• Using frequent failures to continuously improve

• Kaizen and Continuous Improvement
• Schooling teams on entropy
• The incremental approach to Kaizen
• How to drive the ethic into the team
• Signs of success
• Signs of failure

Part 3: Implementing the DevOps Way of Work

• The Manufacturing Analogy
• Adapting Toyota principles to IT
• Processes vs. workers. vs. management
• Balancing “pull” and “push”
• Leveling the workload
• Finding root causes
• Encouraging the cultural ingredients

• Cataloging and Eliminating Waste
• Lessons from Lean
• Detecting uneven demand
• Resolving overburdened teams
• TIMWOOD and the categories of waste
• Applying waste principles and management to IT
• Overproduction
• Work in Progress (WIP)
• Time available (idle states or waiting)
• Processing
• Inventory, stock, unused assets
• Handoffs and movement of work
• Defects
• Latent skill

• Agile Infrastructure
• Iterating operational work
• Scrum teams in Ops
• Unified IT retrospectives
• Designing infrastructure goals
• Matching infrastructure to application goals

• Infrastructure as Code
• IaaS overview
• PaaS overview
• Models with proven enterprise track records
• Best opportunities for leveraging the cloud
• Where to target value with IaaS
• Common vendors and their cost

• Configuration Management in the Cloud
• Merging configuration needs with cloud infrastructure
• Common techniques
• Special needs of the enterprise
• An AWS example
• Integrating configuration tools into the IT workflow

• Monitoring and Measurement
• Building M and M into operational processes
• How to use alerts to boost efficiency
• How to choose tools and analyze their costs
• Common tools for alerts and monitoring

• Kanban - Visualizing and Tracking IT Work
• A basic Kanban setup
• Upstream and Downstream
• Measuring Work in Progress (WIP)
• Optimizing input and output
• Reducing WIP
• Using Kanbans to manage and track work
• Using Kanbans to establish even workflow
• Using Kanbans to measure and manage a highly visible pipeline of work

• Security
• Why it’s not working
• The role of the DevOps security owner
• Security management and process
• Integrating security priorities with the rest of IT
• Application security: the weakest link
• Transforming security from a cost center to an equity builder
• Resolving stakeholder conflicts
• Common engineering concerns

• Change Management
• Applying Pareto’s principle to change management
• Reducing work required by change management
• Who is the change manager?
• Goals of a managed change process
• Implementing easier change management

• Managed Deployments
• Iterations and frequency
• Changing handoff procedure
• Embedding team representatives
• Using Scrum for system administration
• Moving towards continuous deployments
• Automating deployments

• Time-Blocking and Integrating Internal IT Work
• Preventative Work
• How to prioritize and plan preventative work and maintenance
• The management case for technical debt
• A process for cataloging technical debt
• Implementing technical debt paydown
• Integrating the blocked work with production work
• Iterating towards more robust IT infrastructure

• Automation
• Gains of Automation: What to expect
• Disruptions from Automation: What to expect
• How to prevent new bottlenecks
• Leveling workflow around automation tools
• Where does it make the most sense to automate?

• Deep Dive: Automation Tools
• Configuration
• Chef
• Puppet
• Salt
• Ansible
• Deployment
• Jenkins
• Capistrano
• TFS
• Process Monitoring
• Blue Pill
• Monit
• god
• Supervisor
• Linux Installation
• Cobbler
• Kickstart
• Fai

• Towards Continuous Operation
• The goal
• The benefits
• The path forward
• Techniques for planning your CI roadmap

• DevOps in the Enterprise
• How to present the business case to leadership
• How to keep leadership involved
• How to dissolve operational silos over time
• How to find bottlenecks
• How to track flow in the enterprise environment

• Class Conclusion: Charting your course
• Clarifying expectations
• Using the ASPE pre-written business case
• Establishing a timeline
• Locking in 5 immediate, actionable goals
• Open discussion